At Chapter 2, we ensure a smooth and reliable delivery experience across India.

1. Order Processing

• All orders are processed within 24–48 working hours.

• Orders placed on weekends or public holidays will be processed on the next working day.

• During new drops or high-demand launches, dispatch timelines may extend slightly.

2. Shipping Timeline

• Metro cities: 3–5 business days

• Non-metro cities: 5–7 business days

Delivery timelines may vary depending on courier partner and serviceability.

3. Shipping Charges

• Free shipping on prepaid orders

• Cash on Delivery (COD) may include an additional handling fee of 200/-

4. Order Tracking

Once your order is shipped, you will receive:

• A confirmation email/SMS

• Tracking ID with courier details

You can track your order directly using the provided tracking link.

5. Address & Delivery Issues

• Please ensure your shipping details are accurate before placing the order.

• Chapter 2 is not responsible for delays due to incorrect or incomplete address information.

• In case of failed delivery attempts, the courier will contact you directly.

6. Lost / Damaged Shipments

• If your package arrives damaged, please record an unboxing video.

• Report the issue within 48 hours of delivery with proof.

• We will investigate and resolve the issue accordingly.